FAQ
A. We are very sorry, but we do not handle materials other than pink gold.
Q. Can you provide after-sales maintenance?
A. We offer cleaning, resizing, refinishing, resetting stones, and repairing deformations. Estimates are free, so please feel free to contact us.
*Applications will be sent by mail.
Q. Can I have the size adjusted?
A. If you need to change the size too much, it may not be possible. Please feel free to contact us first.
Q. Will a receipt be issued?
A. Receipts will only be issued if you contact us.
Q. Can I cancel my order?
A. At Elida Elda, if you are not satisfied with the quality of your jewelry, you can cancel your order within 7 days of receiving it. However, this only applies if the item is unused and all accessories are included. We ask that you contact us within 7 days of receiving the item. We will cover the shipping costs for returning the item.
However, returns are not possible in the following cases:
- If the product has been used or has been damaged due to reasons attributable to the customer (including damage caused by improper packaging when returned).
・If the product is returned without prior notice ・If the return is due to customer reasons (e.g. metal allergy, etc.)
・If the product has been delivered more than 8 days ago or if the accessories are missing
Q. Can I have the chain made longer (shorter)?
A. Yes, it is possible to change it. Please feel free to contact us.
